Payment Terms

• All prices are quoted based on product specifications, quantity, packaging, destination, and shipping terms

• A Proforma Invoice (PI) will be issued prior to order confirmation

• Orders are confirmed only after receipt of agreed advance payment

• Payment methods and timelines will be clearly mentioned in the PI

• Any bank charges, remittance fees, or currency conversion costs shall be borne by the buyer

Failure to make payments within the agreed timeline may result in shipment delays or order cancellation.

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Advance Payment & Balance Payment

• An advance payment is mandatory to initiate order processing

• Balance payment (if applicable) must be cleared before dispatch or as per agreed Incoterms

• SkyShip Impex reserves the right to hold shipment if payments are pending

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Order Cancellation

• Cancellation requests must be made in writing via email

• Orders can be cancelled only before procurement, packing, or shipment begins

• Once products are procured, packed, or dispatched, cancellation is not permitted

Any costs incurred prior to cancellation (including sourcing, packing, documentation, or logistics) will be deducted from the paid amount.

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Refund Policy

• Refunds are applicable only in cases of order cancellation approved by SkyShip Impex

• Approved refunds will be processed after deducting applicable costs and bank charges

• No refunds will be issued once goods have been shipped

Refunds, if approved, will be processed within 7–14 working days via the original payment method.

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Quality Claims & Disputes

• Any quality-related claims must be reported within 24–48 hours of receipt of goods

• Claims must be supported with clear photographic or video evidence and inspection reports

• Claims due to transit damage, improper storage, or customs delays are not eligible for refund

Each claim will be reviewed on a case-by-case basis.

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Non-Refundable Items

• Perishable goods once shipped

• Orders made as per custom specifications or private labeling

• Products affected by force majeure events (natural disasters, port delays, strikes, etc.)

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Force Majeure

SkyShip Impex shall not be liable for failure or delay in performance due to circumstances beyond reasonable control, including but not limited to natural calamities, port congestion, government restrictions, or transportation disruptions.

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Policy Updates

SkyShip Impex reserves the right to modify this policy at any time without prior notice. Updated policies will be effective immediately upon posting on the website.